Hyatt Regency San Francisco - (415) 788-1234

• Convenient Downtown Location
• Luxurious Accommodations
• Hyatt.com Best Rate Guarantee

1. They note down credit card information on note full information (credit card number and expiry date), they did it at least two occasions with me. 2. Front-desk associate watching intolerable contents on laptop, and avoiding basic services by not giving EVEN room key while check-in, customer has to ASK for the key, they are so busy in watching laptop. 3. Gym was not working for 7+ weeks, repeatedly mentioned about it and no response. 4. Dan Karki never ever respond to any of my voice mails on customer issues, at least Dan Karki not called back on 4 voice mails. 5. Bugs were found on pillows and bed sheet, reported the bugs with pillow to front-desk "Dimitry". 6. Reward points were stopped without communicating to customer; Customer should be first communicated before taking away something from Customer. 7. When I file complain to corporate office , Dan Karki was so mad and rude that he threaten customer and said he can evict the customer any time from the property and will make sure to not allow again to reserve the room in future. 8. Mostly travel groups are there in hotel and they don’t care about any new business and behave horribly with customers, since manager Dan Karki have created this culture I have no doubt all other associate following this same attitude and work culture. 9. Worst hotel to stay in bay area and ruin your vacation or trip.

Pls be advised that hyatt hotel and resorts dont owned this bldg no longer. They are now a renter of this bldg for unlimited time. The staff are still up to hyatt standard but the serviced somewhat not there any longer. Pls be advised. Still a lovely property.

Stayed here 10/26-29/2007 PRICE: I booked our room back in August through their website and got the Park and Play package ($199/nt) included Basic room, Parking and Breakfast for 2. Called reservations a few days before to guarantee late arrival and their manager upgraded us to a balcony room. (Business Plan floor) Clean, modern design and large by SF room standards and the most comfortable bed!! Room Service & Minibar are *very* overpriced - but hey its a 4 star hotel!!! Parking rates are now $55/night (in/out if you're guest) but I made sure to get a rate that included parking as we needed a car on this trip. ROOM: Balcony wasn't large, but was a nice touch for some fresh air. In-room safe was much appreciated and soft fluffy towels were great. I hate the smell of Portico bath products, so I brought my own. SERVICE: Evening turn down service was lovely. (Don't forget to tip housekeeping!) Concierge was able to secure us reservations late Friday night to one of SF's best Sushi resturants (Ozumo) with 10min notice. When running late for an appointment we realized we had left our sunglasses in the car. One of the valets ran down to our car, retrieved them & hand delivered them before we left the property on a *very* busy holiday weekend day. Never did make it to breakfast...Able to print out my boarding pass in the lobby before the airport! They have a Car Rental on site (Budget) if you want one at last minute. LOCATION: Hotel is close to all the tourist places w/o being right in the midst of them. Walking distance to shopping/Ferry building (great for a side trip to Sausalito!)/ BART Station/Street Car. 10min cab ride to Fisherman's Wharf/ Haight Ashbury (~$15) OVERALL: For a older, concrete, convention hotel, the Hyatt made a romantic weekend perfect by being polished and professional. I appreciated the service that was promptly there when needed & discreetly disappeared when not.