Alexandra Bridal Salon 251 Post St Ste 210 San Francisco, CA 94108 ...
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bmasese | August 20, 2007 Horrible Service and Attitude I ordered a dress for a wedding in August. I was measured and told they would order a dress according to those measurements. When I questioned the size, I was told the dress line I ordered ran larger than most. I also paid a rush fee to have it in time, even though I ordered it more than 16 weeks before I received it (the lead time they specify for orders). When the dress arrived it didn't fit. Big surprise! The girl that measured me was quick to tell me that I had gained weight, and that this was, "a common problem with a lot of brides." She "remeasured me" and told me my bust was 2.5 inches larger, and I had gained 3 inches in my waist. Funny, my same clothes and bras fit me. Then she asked me if I "had a long torso?" When I replied yes, she said, "I should have asked that before." When I asked if the dress could be taken out a little and the straps be let out for my "long torso", she said, "I don't know, I am not a seamstress." Forced to sign the waiver, on my way out, the dress was already paid for, I had no other options. Her final comment, "if it was my fault, I would do something for you, but it's not." With the wedding three weeks away, I have been faced with working out and being on a special diet, so I can get the dress to fit, but it doesn't fix my "long torso" problem. So far I have dropped a full size (smaller than when I went in to get measured) and the dress still doesn't fit, because the torso is too short. I found it hard to believe she didn't know if the dress could be let out, it's a bridal shop! They should have ordered it a size larger if it is a common problem for brides to gain weight, better too big than too small. If I had walked in and spent $5000, instead of $450, maybe they would have given me some service. Who cares if celebrities go there. If your dress doesn't fit for your wedding, they ain't paying to fix it. My friend who is getting married, had her dress made at Jinza Couture. Half the price, and the best service ever. If you want a bridesmaid dress, I would recommend Bella Bridesmaid.